Warm Heart Care
Warm Heart Care helps older people with Support at Home and supports NDIS participants — with carers who speak your language.
Choose your pathway
Start with the pathway that matches your situation. We will guide you from the first call.
I am an older person / I am arranging care for my parents
Government-funded in-home care for older people
(formerly Home Care Packages / HCP)
I am an NDIS participant / family member
Daily and community support for people with disability
Self-managed & plan-managed participants
Our services
Services grouped the way families talk about them — not industry jargon.
The Warm Heart Difference
Our difference is a trilingual care team — something many mainstream providers cannot offer.
Mandarin, Cantonese and English — from the first phone call to daily care.
We understand Chinese home cooking, family customs and what feels respectful to elders.
No call centres. A fixed coordinator stays with your family throughout.
In-home support across Greater Sydney, including Chinese-speaking communities.
2026 policy update
HCP has been replaced. Here are the changes families ask about most.
The former four HCP levels are now eight classifications with different annual budget ranges.
Funding is released quarterly rather than as a single annual package.
Assistive technology and home modifications have an independent budget stream.
Clinical care (including allied health where applicable) is fully government-funded.
Ask us for a plain-language briefing on the 2026 changes. A bilingual family guide PDF is coming soon.
Getting started
Many Chinese families delay applying because it feels complicated. We make each step practical.
Call or leave a message. We aim to reply within 15 minutes during business hours.
We help you contact My Aged Care or discuss your NDIS plan management type.
Together with you and your family, we confirm the supports that matter most.
We match a suitable trilingual carer and begin support at home.
Our commitments
Real client stories will appear here with written consent. Until then, here is what we stand by.
We aim to return your call or message within 15 minutes during business hours.
Carers complete police checks and screening as part of our service commitment.
English, Mandarin and Cantonese — so families can speak freely from day one.
Service area
We visit homes across Greater Sydney. These suburbs are frequently requested by Chinese-speaking families.
FAQ
Short answers first. More detail is on our FAQ page.
From 1 November 2025, Home Care Packages (HCP) were replaced by Support at Home. It provides government-funded in-home aged care with eight support classifications. We help families understand eligibility and navigate My Aged Care.
Yes. Our team supports English, Mandarin and Cantonese — from the first phone call through daily care at home.
We provide services to NDIS participants who are self-managed or plan-managed. Please call us so we can confirm your plan management type before starting.
Fee schedules are available on request. From 1 July 2026, Support at Home services are subject to government price caps. We explain costs clearly before you commit — we do not publish fixed prices on this website.
We provide in-home support across Greater Sydney, including key Chinese-speaking communities such as Hurstville, Chatswood, Burwood, Eastwood, Rhodes and Parramatta.
Call us now, or leave your details — we will respond in your preferred language.
