Frequently asked questions

From 1 November 2025, Home Care Packages (HCP) were replaced by Support at Home. It provides government-funded in-home aged care with eight support classifications. We help families understand eligibility and navigate My Aged Care.

Yes. Our team supports English, Mandarin and Cantonese — from the first phone call through daily care at home.

We provide services to NDIS participants who are self-managed or plan-managed. Please call us so we can confirm your plan management type before starting.

Fee schedules are available on request. From 1 July 2026, Support at Home services are subject to government price caps. We explain costs clearly before you commit — we do not publish fixed prices on this website.

We provide in-home support across Greater Sydney, including key Chinese-speaking communities such as Hurstville, Chatswood, Burwood, Eastwood, Rhodes and Parramatta.

Call or leave a message and we aim to respond within 15 minutes during business hours. After a free consultation we help with assessment pathways and matching a suitable carer.

Under Support at Home, clinical care (including allied health where applicable) is fully government-funded with no participant contribution. Ask us for the latest guidance for your situation.

We take safety seriously. Carers undergo screening processes including police checks as part of our service commitment. Ask us for details when you enquire.