Feedback & Complaints
Your feedback helps us improve. We treat complaints seriously and confidentially.
How to contact us
Please call 0414 872 819 or use the contact form. Tell us what happened, when it happened, and how we can help resolve it.
What happens next
- We acknowledge your feedback or complaint promptly
- We review the matter fairly and contact you for any missing details
- We explain the outcome and any actions we will take
If you are not satisfied with our response, you may escalate to relevant external bodies such as the Aged Care Quality and Safety Commission or the NDIS Quality and Safeguards Commission, depending on your situation.